We’re sorry if you’ve received either the wrong items or faulty/damaged products. In addition to cancellation rights (and in accordance with your rights under the Consumer Rights Act 2015) if the goods you have received don’t match your expectations please contact us as soon as possible. To ensure we’re offering the best possible customer service we’ll ask to see photos of damaged items, so please don’t throw away the boxes and/or packaging your items arrived in. We might ask you to return the goods for further investigation. We will inform you to which address you need to return it. Please get in touch as soon as possible on 00800 49 40 1911 so we can investigate the issue and rectify the matter for you.
Please contact your Florena Consumer Interaction Team on 00800 49 40 1911* or via consumer.relations.uk@beiersdorf.com. For more info, see 'Contact Us'.
* Calls to this international Freephone number are free from a UK landline. Calls from a mobile phone may be subject of charges by your service provider